Refund policy

Last updated: January 3, 2026

We offer a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.

To be eligible for a return, items must be unworn, unused, with all original tags attached, and in their original packaging. A proof of purchase is required.

How to Request a Return

To start a return, please contact us at ridzzzinfo@gmail.com within 14 days of receiving your order.

When requesting a return, we may ask you to provide:

Your order number or proof of purchase
Clear photos of the item showing its condition
Photos of original tags and packaging
Photos or videos of any damage or defect (if applicable)

This information helps us verify eligibility and process returns fairly.

Once your return request is reviewed and approved, we will provide:

The return address
Instructions on how and where to send your item

❗ Items sent back without prior approval will not be accepted.

Return Shipping

Customers are responsible for return shipping costs
Original shipping charges are non-refundable
We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is faulty, damaged, or incorrect, contact us within 48 hours of delivery so we can resolve the issue appropriately.

Non-Returnable Items

We do not accept returns for:

Sale or discounted items
Gift cards
Custom or personalised items
Items showing signs of wear, use, washing, or damage

If you are unsure whether an item is eligible, please contact us before requesting a return.

Exchanges

We do not offer direct exchanges. To receive a different item, please return your original purchase (subject to approval) and place a new order separately.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Returned items must be:

Unworn and unused
With original tags attached
In original packaging
Accompanied by proof of purchase

Return shipping costs remain the responsibility of the customer unless the item is faulty.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to the original payment method
Processing time is within 10 business days

Please allow additional time for your bank or card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at ridzzzinfo@gmail.com.

For all return-related questions, please contact:

📧 ridzzzinfo@gmail.com